Officer

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IOL CHEMICALS AND PHARMACEUTICALS LIMITED              JOB DESCRIPTION

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Job Purpose
To serve as the first point of contact for external and internal stakeholders, ensuring professional front-office management, efficient handling of communication, and coordination of key administrative functions. This role contributes to seamless organizational operations and positive visitor experiences.

Main Responsibilities:

1. Front Desk & Communication:

   • Welcome and assist visitors, clients, and vendors in a polite and professional manner.
   • Handle all incoming and outgoing phone calls through the EPBX system.
   • Inform the concerned person.
   • Take care of guests’ luggage by tagging, storing, and managing it properly.
   • Maintain a clean and organized front desk area.

2. Post & Courier Handling:

   • Receive and send official letters and parcels through courier and tele-post.
   • Keep records of all incoming and outgoing items.
   • Check courier bills and follow up with accounts for payment.

3. Housekeeping Coordination:

   • Coordinate housekeeping activities for the entire ground floor to ensure cleanliness and upkeep.

4. Conference Room Coordination:

   • Manage bookings, setup, and maintenance of conference rooms to ensure readiness for meetings and events.

5. Exchange / PBX / SIM Issue / Telephone Bill:

   • Handle issues related to EPBX system, SIM cards, and telephone connections.
   • Coordinate with vendors/service providers for resolution.
   • Maintain records and follow up on telephone bills for timely payment.

Key Skills & Competencies

• Strong verbal and written communication
• Professional appearance and courteous demeanor
• Organizational and multitasking ability
• Proficiency in MS Office and ERP systems
• Attention to detail and record-keeping
• Interpersonal and vendor coordination skills