Executive

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IOL CHEMICALS AND PHARMACEUTICALS LIMITED              JOB DESCRIPTION

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Job Responsibilities: Strategic Department

1. CRM Management (ZOHO):
• Utilize ZOHO CRM to manage customer relationships, track interactions, and enhance customer satisfaction.
• Maintain accurate customer data and ensure timely updates to support sales and marketing initiatives.
2. Sample Tracking & Lead Improvement:
• Monitor and track product samples provided to customers to assess feedback and engagement.
3. Coordination Between Marketing & Plant:
• Facilitate communication and collaboration between the marketing and production teams to align strategies and operational capabilities.
• Assist in the planning and execution of marketing campaigns while ensuring production capacity meets market demand.
4. Preparation of Daily Development Update Reports:
• Prepare and distribute daily development update reports to keep stakeholders informed of project progress, challenges, and next steps.
• Collaborate with team members to gather relevant data and insights for reporting.
5. ZOHO CRM Coordination and Issue Resolution:
• Act as the primary point of contact for ZOHO CRM-related inquiries and issues, facilitating prompt resolution to minimize disruption.
• Coordinate with IT and support teams to implement system enhancements and troubleshoot any technical issues.